.chat-workspace{max-width:1080px;margin:0 auto 40px;overflow-wrap:anywhere}.chat-workspace h1{margin-bottom:16px}.chat-help{margin:16px 0 24px}.chat-help summary{cursor:pointer}.chat-help p{max-width:760px}.chat-tabs{display:flex;flex-wrap:wrap;gap:8px;margin:20px 0}.chat-tabs a{padding:10px 14px;border:1px solid #aab5c2;background:#fff;text-decoration:none}.chat-tabs a[aria-current]{border-color:#2463a0;background:#edf4fc;color:#174c81}.chat-tabs strong{margin-left:8px}.chat-search{margin:20px 0}.chat-search label{display:block;margin-bottom:6px}.chat-search>div{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.chat-search input{width:360px;max-width:100%;box-sizing:border-box}.chat-queue{border:1px solid #d9dfe5;background:#fff}.chat-queue-item{display:block;padding:14px 16px;border-bottom:1px solid #d9dfe5;text-decoration:none;color:inherit}.chat-queue-item:last-child{border:0}.chat-queue-item:hover{background:#f4f7fb}.chat-queue-title{display:flex;justify-content:space-between;gap:16px}.chat-queue-title time{color:#586474;font-size:12px;white-space:nowrap}.chat-badge{display:inline-block;margin-top:8px;font-size:13px;font-weight:600}.chat-preview{display:block;margin-top:6px;color:#586474;font-size:13px;line-height:1.5}.chat-pagination{display:flex;gap:16px;flex-wrap:wrap;align-items:center;margin:16px 0;font-size:14px}.chat-pagination [hidden]{display:none}.chat-conversation{max-width:820px;margin:24px 0;border:1px solid var(--layon-line);padding:24px;background:#fff}.chat-conversation-head h2{margin:0 0 8px}.chat-conversation-head p{margin:0}.chat-workspace .chat-messages{border:0;border-radius:0;margin:0;display:flex;flex-direction:column;gap:12px;max-height:560px;overflow-y:auto;overscroll-behavior:contain;padding:12px 4px}.chat-workspace .chat-message{flex-shrink:0;align-self:flex-start;width:calc(100% - 48px);max-width:640px;box-sizing:border-box;background:#fff;border:1px solid var(--layon-line);padding:14px 16px;margin:0;border-radius:0}.chat-workspace .chat-message.chat-staff{align-self:flex-end;background:var(--layon-button-soft);border-left:3px solid var(--layon-accent)}.chat-message strong{font-size:14px}.chat-message time{font-size:12px;display:block;color:var(--layon-secondary);margin-top:4px}.chat-message p{white-space:pre-wrap;line-height:1.55;margin:8px 0 0}.chat-empty{padding:24px}.chat-compose{border-top:1px solid var(--layon-line);padding-top:20px;margin-top:20px}.chat-compose label{display:block;font-weight:600;margin-bottom:8px}.chat-compose textarea{display:block;box-sizing:border-box;width:100%;max-width:100%;min-height:112px;padding:12px;border:1px solid var(--layon-control-border);font:inherit;resize:vertical}.chat-compose-actions{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:12px;margin-top:12px}.chat-close{display:flex;align-items:center;gap:12px;flex-wrap:wrap;border-top:1px solid var(--layon-line);padding-top:16px;margin-top:20px}.chat-workspace .muted{font-size:13px;line-height:1.5}.chat-workspace button:disabled{opacity:.55;cursor:default}.chat-error,.chat-workspace .errorlist{color:#9b2828}.chat-workspace a:focus-visible,.chat-workspace button:focus-visible{outline:2px solid #2463a0;outline-offset:3px}.staff-page .chat-workspace{max-width:1100px;margin-left:0}.staff-page .chat-conversation{padding:16px}.staff-page .chat-message.chat-staff{background:#f0f5fa;border-left-color:#2463a0}.staff-page .chat-message,.staff-page .chat-compose textarea{font-size:13px}.staff-page .chat-message strong{font-size:13px}.staff-page .chat-compose textarea{max-width:640px}.staff-page .chat-compose-actions{max-width:640px}@media(max-width:650px){.chat-conversation,.staff-page .chat-conversation{padding:12px}.chat-workspace .chat-message{width:calc(100% - 12px);padding:12px}.chat-messages{max-height:480px}.chat-queue-title{flex-direction:column;gap:4px}.chat-compose textarea,.staff-page .chat-compose textarea,.chat-search input{font-size:16px}.chat-compose-actions .btn{width:100%}.chat-tabs a{padding:10px}.chat-search input{width:100%}.chat-close .muted{display:block}}

.chat-text-link{color:#006b91;text-decoration:underline;text-underline-offset:3px;overflow-wrap:anywhere}